Return Policy

Items may only be returned if item hasn’t been worn or washed or damaged in anyway, if all the original labels, swing tickets and size stickers are attached. Items must be returned within 7 days of receiving, and customers will be refunded in full.

Please note that all sales items cannot be refunded or exchanged.

We offer free returns within 7 days of receiving your parcel. All you need to do is e-mail sales@biancakimclothing.co.za This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your order number and the details of the garment/s that you would like to return stating the reason why. Please state whether you require a refund or an exchange. We will email you instructions on how to return the product. We will pay the full postage (via post office) for the items you wish to return or exchange.

Please note orders that were shipped via courier/ delivery or overnight will only be refunded for the value of the goods purchased and not the shipping.

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